Returns & Refunds – FAQ
- What if I’m not satisfied with my candle?
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- We want you to love your Thrive & Heal Candle Co. experience. If you're not completely happy with your purchase, you can return it within 20 days of your purchase date for a refund or exchange.
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How do I start a return?
- Just email us at candles@thriveandhealtherapy.com to request a return authorization number. We’ll provide instructions and the return mailing address.
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Do I need the original packaging?
- Yes, please send the item back in its original packaging to help ensure it arrives safely and in good condition.
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Who covers return shipping?
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Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method for your peace of mind.
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Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method for your peace of mind.
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When will I get my refund?
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Once we receive and inspect your return, we’ll process your refund or exchange within 5–7 business days. You'll receive a confirmation email when it's complete.
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Once we receive and inspect your return, we’ll process your refund or exchange within 5–7 business days. You'll receive a confirmation email when it's complete.
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What if my item arrived damaged or defective?
- We’re so sorry! Please contact us at candles@thriveandhealtherapy.com and we’ll make it right as quickly as possible.